Guides

Learn Nuri, step by step.

Six short guides for the exact screens you'll see, plus fixes for the few things that trip people up. Tap a heading to open it.

Six guides

Start here

Each one names the exact screen and button you'll see, in order.

Connecting your Nuri account to your parent's phone

Both accounts linked, so each of you can see the other side of Nuri.

Both of you need your own Nuri account, and you both need to be signed in before this works. If your parent taps the invite before they've signed in, nothing happens. See Troubleshooting, below.

Your half, the family member

On the "Invite the person you care for" screen during setup, or later from Settings, tap Share your Nuri ID.
This opens your phone's share sheet with a message that includes your Nuri ID. Send it to your parent however you'd normally message them.
If you'd rather read it out or type it somewhere yourself: your Nuri ID is six characters, shown with a dash in the middle, like A2K-7X9. The letters and numbers used leave out I, O, 0 and 1, so there's nothing to mix up. Find it again later from Settings by tapping Show My Nuri ID.

Your parent's half

Make sure Nuri is installed and your parent has created and signed into their own account first. This step will not work otherwise.
On the "Do you have a code from your family?" screen, or later from Settings → Add a Family Member, tap Enter the code.
On the "Connect with Family" screen, either tap Scan QR Code, or type the six characters into the "Or enter their Nuri ID" field.
Choose Your relationship to them.
Add what they call you, if you'd like, for example "Mum", "Dad", "Grandma" or "Amma". This is optional.
Tap Send Request.

Finishing it, the family member

Open Connection Requests from Settings, or tap the notification you'll receive, and tap Approve under Incoming.

Worth knowing. Your Nuri ID itself is permanent. It doesn't change, and there's no need to generate a new one, so there's no rush to use it. A request you send can lapse if it sits unanswered long enough, and the app won't tell you when that happens. If your parent hasn't approved after a while and nothing seems to be happening, don't wait: send the request again with the same Nuri ID. Until it's approved, you'll see a "Waiting to be accepted" screen with the option to Continue for now.

Setting up your Nuri account

A signed-in account, ready to be connected to the other person.

Each person creates their own account. There's no step where you create an account on your parent's behalf. They need to go through this themselves, on their own phone.

Open Nuri and tap Get started. If you already have an account, tap Log in instead.
On "Who are you setting Nuri up for?" tap For someone I care for if you're the family member setting this up for a parent, or For myself if this is your parent's own phone.
On "About you," fill in First name, Last name, Date of birth, Phone number, Email address and Password, tick the box agreeing to the Terms of Service and Privacy Policy, then tap Continue.
On "Invite the person you care for" (family) or "Do you have a code from your family?" (your parent), either connect now (see Guide 1: Connecting your Nuri account to your parent's phone), or tap the skip link, I'll do this later or I don't have one yet, to do it later from Settings.
On "Check your inbox," open the verification email and tap the link inside it. The screen moves on by itself once the link is confirmed. If nothing arrives, use Resend email or Use another email.
On "Choose your plan," pick a plan or tap Continue for free. See Guide 6: Free vs Nuri Plus.

Worth knowing. There is no way to create your parent's account from your phone. You each sign up separately, on your own phones, then link the two accounts with the pairing step in Guide 1.

Adding a medicine and setting its reminders

A medicine logged with a reminder set, and a way for the family to see whether it was taken.

Adding it, on your parent's phone

Tap Add a medication. There are three ways in: Speak, Snap a photo, and Type it in.
Using Type it in: fill in Medication name, Dosage (for example "5mg"), Frequency (Once daily, Twice daily, Three times daily or As needed), a time for each dose, and Instructions if you want them.
Tap Save. Nuri checks the medicine against what's already on file.
If it flags something, a sheet titled "Important Warning" or "Interaction Found" appears. Tap I understand, save anyway to continue, or Cancel to go back and change it.
You'll see a confirmation: "Medication added. No interactions found." or "Medication added. Warning saved to alerts."

Taking it

When it's due, your parent taps Take on the medicine, and it changes to Taken.

What the family sees

The family member's home screen shows a headline like "2 of 3 taken," with a note underneath such as "All taken on time today" or "1 missed dose, 2 done." The family member can also mark a dose as taken themselves if needed.

Worth knowing. Speak and Snap a photo are Nuri Plus features. On the free plan they show as a locked tile that leads to the plan screen. Only Type it in is free. Reminders are set on whichever phone added the medicine, and only fire from that phone, so if your parent's phone has notifications turned off, or hasn't been opened since the medicine was added, the reminder won't go off. Opening the app resyncs reminders.

What your parent sees every day

A clear picture of your parent's daily screen, so you know what you're asking them to use.

This is a walk-through, not a set of actions to take.

Four tabs sit along the bottom: Home, Medicine, Health, Exercise, Appts.
At the top of the Home screen: an Emergency call icon on the left, your parent's name and photo in the centre, and notifications on the right.
A "How are you today?" mood check-in lets them tap a face, or tap Speak your mood to answer by voice.
An "Up next" card shows their next dose with a one-tap I Took It button.
Rows for their care providers each have a Call button.
A Log an ache button opens a short form for logging pain or discomfort.

Worth knowing. Some of these actions, like taking a dose, also live on their own tab elsewhere in the app. That's intentional, so your parent isn't forced to dig through menus to do the most common things.

Making the text bigger, bolder or higher contrast

Larger, clearer text on your parent's phone, in under a minute.

On your parent's phone, go to Settings → Preferences → Font Size.
Under Select Size, choose Small, Medium or Large. A preview card at the top of the screen updates as you tap.
Under Display Options, turn on Bold Text and/or High Contrast Mode if you'd like.
Tap Done.

Worth knowing. Large is as big as this screen goes. If your parent remembers a bigger fourth option, it's no longer there, it was removed. The app also caps how big text can get in combination with your parent's phone's own text-size setting, so turning up both at once won't stack past a certain point.

Free vs Nuri Plus, and how the free month works

A clear read on what's free, what needs Nuri Plus, and where to see current pricing.

For exact pricing, look at the Choose your plan screen in the app, or Settings → Plan & Billing. This page won't quote numbers, because they're shown in your own App Store's currency and can change.

During setup, or later from Settings → Plan & Billing, open the Choose your plan screen.
The free plan covers medicines and reminders with no limit. Some other features are part of the paid plan.
Nuri Plus adds: adding medicines by voice or photo instead of typing them in, scanning an appointment letter instead of typing it in, location safe zones, routing medication alerts to specific family members, and the voice wellbeing check-in.
Tap Start 1 month free (on your parent's phone) or Start your free month (on the family member's phone) to begin, or tap Continue for free to skip for now.

Worth knowing. The free month is handled entirely by Apple's own purchase screen. Apple decides whether you're eligible, not Nuri. Also, if the family member hasn't yet paired with their parent (Guide 1), they won't see a purchase option at all. The app asks them to connect first, since a plan covers one specific person.

Troubleshooting

When something doesn't work

Start with the one below. It's the most common wall a new connection hits.

A Nuri invite link does nothing if your parent isn't signed in yet

Nuri's invite links, the ones behind Share your Nuri ID, QR codes, and the nuri://pair/ address they use, only work at the moment your parent is signed into their own Nuri account. If they're signed out, whether they haven't made an account yet or they're simply logged out, tapping the link does nothing. There's no error, no message, and nothing queued to try again once they do sign in.

Fix: make sure your parent is signed into their own Nuri account before they tap the link. If they don't have an account yet, get them one first (Guide 2: Setting up your Nuri account), then send the invite again, or have them enter your Nuri ID directly (Guide 1: Connecting your Nuri account to your parent's phone). If they already have an account but are signed out, have them sign in first, then tap the link again, since the app won't reopen it for them afterwards.

I sent a connection request and haven't heard anything. What do I do?

A request that sits unanswered for long enough can lapse, and the app won't tell either of you when that happens. If nothing seems to be moving, don't keep waiting: send the request again with the same Nuri ID (Guide 1: Connecting your Nuri account to your parent's phone). The Nuri ID itself never expires, so there's nothing to look up again.

Why is the app stuck on the loading screen, or showing "Couldn't connect"?

The app couldn't reach the server in time. Tap Try again.

Why does the family member see empty screens right after pairing?

This can happen briefly on a poor connection, even when pairing worked. The screen is meant to check the connection, and a network blip can let an empty version through temporarily. It should resolve once the connection is stable.

Why aren't push notifications arriving?

Nuri only asks for notification permission once, the first time. If it was declined, you'll need to turn notifications back on for Nuri from your phone's own Settings app. There's no in-app way to ask again.

Why didn't a medication reminder go off?

Reminders live on the phone that added the medicine. They won't fire for medicines set to "As needed," for a time Nuri couldn't read, or if reminders were switched off for that medicine. Opening the app resyncs reminders.

My parent tapped Take, but I still see it as missed. Why?

If your parent's phone was offline at the time, the update is queued and only reaches your phone once your parent's phone reconnects or the app is reopened.

What does "Nuri is locked on this device" mean?

It's a security lock screen with a support email shown on it. Use that email to get help.

Where can I find older alerts?

There's currently no in-app screen listing alert history. You'll only see an alert if you tap the notification itself when it arrives. If you missed or dismissed it, there's no other way to get back to it right now.